Helpdesk Engineer

Reporting to: IT Manager

Your responsibilities will be:

• As part of the European IT Department, you will become the face of IT;
• Identify hardware & software needs of each user’s computers and take measures to meet those needs;
• Provide assistance to meet the needs of the users;
• Troubleshoot problems with hardware and software on each system and provide appropriate solutions;
• Provide users with network access according to instructions provided by the management;
• Connect hardware and peripherals such as printers and scanners and configure them to work properly;
• Install programs and software onto each computer according to the specific needs of the user;
• Ensure that computers and networks are secured by installing antivirus and anti malware applications;
• Handle computer security breaches by following standardized procedures;
• Perform regular and preventative physical and virtual maintenance on standalone computers and on the network members;
• Monitor the Service Desk queue and keep it aligned with the SLA;
• Assist customers and users with their hardware issues over the telephone, face to face and through emails and tickets;
• Train users to handle information technology equipment by providing precise instructions;
• Provide training to users in the event of a new technology module;
• Install/Upgrade antivirus and firewalls on computers and networks to ensure security;
• Handle data backup activities by ensuring appropriate running of backup servers and drives;
• Provide new users with orientation of existing technology.

Profile

For this role we are looking for someone who answers to the following criteria:

• Some experience within Service Desk is required for this role
• Experience on ITIL Framework
• Basic experience on IT systems
• Ability to troubleshoot and repair issues, root cause analysis and problem solving;
• Strong communication and interpersonal skills;
• Knowledge on Collaboration suites and Office packages;

Offer

• Interesting & competitive compensation plan
• A lot of autonomy & freedom
• You have a good knowledge of English, Dutch or any other language is nice to have but not necessary
• Home office 2 days a week
• Working for a thriving multinational that is financially very healthy & growing fast
• Working in an international environment with different cultures
• The chance to grow towards System Engineer